Buying a new car should be exciting — but if that shiny new vehicle keeps breaking down, frustration sets in fast. Thankfully, the Law Lemon MA (Massachusetts Lemon Law) is designed to protect consumers just like you. It ensures that if your car has persistent defects that the dealer or manufacturer can’t fix, you have legal options to get a refund or replacement.
In this article, we’ll break down how Massachusetts Lemon Law works, who qualifies, and how you can take advantage of it if your vehicle turns out to be a “lemon.”
What Is the Law Lemon MA?
The Law Lemon MA, officially known as the Massachusetts Lemon Law, protects consumers who purchase or lease new or used vehicles that fail to meet quality and performance standards.
It requires manufacturers to repair defects that substantially impair the vehicle’s use, safety, or value — usually within the first year or 15,000 miles of purchase.
If they can’t fix the problem after a reasonable number of attempts, you may be entitled to:
- A full refund, including sales tax and registration fees
- A replacement vehicle of comparable value
Who Is Covered Under the MA Lemon Law?
The MA Lemon Law covers most new passenger vehicles, SUVs, trucks, and motorcycles purchased or leased in Massachusetts. To qualify, your vehicle must:
- Have a defect that substantially affects its use, safety, or value.
- Be within one year or 15,000 miles, whichever comes first.
- Have had three or more repair attempts for the same issue, or been out of service for 15 or more business days due to repairs.
Excluded Vehicles
- Business-use vehicles with more than one registered owner
- Off-road vehicles or custom-built cars
- Vehicles with defects caused by accidents, neglect, or unauthorized modifications
How to File a Claim Under the Law Lemon MA
Here’s a step-by-step guide on how to start your Massachusetts Lemon Law claim:
Step 1: Document Everything
Keep detailed records of every repair attempt, including dates, invoices, and communication with the dealer or manufacturer.
Step 2: Notify the Manufacturer
Before filing a claim, send a certified letter to the manufacturer stating your issue, the repairs attempted, and your intent to seek relief under the MA Lemon Law.
Step 3: Request Arbitration
If the issue isn’t resolved, you can apply for state-certified arbitration through the Massachusetts Office of Consumer Affairs and Business Regulation (OCABR). This process helps you and the manufacturer reach a fair settlement without going to court.
Step 4: Seek Legal Assistance (if needed)
If arbitration doesn’t work, you may file a lawsuit under the Massachusetts Consumer Protection Act (Chapter 93A). Many lemon law attorneys in MA offer free consultations and no-fee representation, where the manufacturer covers attorney costs if you win.
Common Defects Covered Under MA Lemon Law
The Law Lemon MA applies to serious, recurring issues that impact the car’s usability or safety, such as:
- Transmission failures
- Engine problems or stalling
- Brake defects
- Electrical system malfunctions
- Steering or suspension issues
- Airbag or seatbelt defects
Non-Covered Issues
Minor issues like loose trims, cosmetic flaws, or sound system malfunctions typically don’t qualify under the MA Lemon Law.
Used Car Lemon Law in Massachusetts
Many people don’t realize that Massachusetts also has a Used Vehicle Lemon Law.
If you buy a used car from a dealer, you’re entitled to certain protections depending on the car’s mileage:
| Vehicle Mileage | Warranty Period | Repair Cost Coverage |
|---|---|---|
| 0–40,000 miles | 90 days or 3,750 miles | 100% covered by dealer |
| 40,001–79,999 miles | 60 days or 2,500 miles | 100% covered by dealer |
| 80,000–124,999 miles | 30 days or 1,250 miles | 100% covered by dealer |
If the dealer can’t fix the problem within these limits, you may be eligible for a refund.
FAQs About the Law Lemon MA
What qualifies as a “lemon” in Massachusetts?
A vehicle with a serious defect that the manufacturer can’t fix after three attempts or that’s out of service for 15 business days qualifies as a lemon.
How long do I have to file a Lemon Law claim in MA?
You must file your claim within 18 months of delivery or 15,000 miles, whichever comes first.
Do leased cars qualify under MA Lemon Law?
Yes, leased vehicles are covered as long as they meet the same defect and time requirements.
What if the manufacturer refuses to cooperate?
You can escalate the issue through OCABR arbitration or file a claim under Chapter 93A with help from a Massachusetts Lemon Law attorney.
Tips to Strengthen Your Lemon Law Claim
- Always keep repair records and receipts.
- Communicate in writing with your dealer and manufacturer.
- Take photos or videos of recurring issues.
- Submit your claim as early as possible to avoid missing deadlines.
Real-World Example: MA Lemon Law in Action
Case Example:
A Massachusetts driver bought a new SUV that repeatedly stalled during highway driving. After four failed repair attempts, the manufacturer replaced the vehicle under the Law Lemon MA. The buyer received a comparable new car and a refund for associated fees.
This case shows how powerful the Massachusetts Lemon Law can be when properly applied.
Why the Law Lemon MA Matters
The MA Lemon Law empowers consumers to hold manufacturers accountable and ensures you’re not stuck with a defective vehicle. It promotes fairness in the marketplace and encourages auto manufacturers to maintain high quality and safety standards.
Conclusion
If your new or used vehicle keeps malfunctioning, the Law Lemon MA could be your path to relief. By knowing your rights and following the proper steps, you can get a refund or replacement and drive with confidence again.
For more guidance, visit the Massachusetts Office of Consumer Affairs and Business Regulation or speak with an experienced Lemon Law attorney in your area.
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